Network Planning
-The traditional application for SDH transport networks is to carry telephony (POTS & ISDN). In addition, FIBCOM can offer NETWORK SOLUTIONS for ACCESS that provide seamless integration of circuit-switched voice & data,IP-data & voice-over-internet-protocol(VoIP) services.
SDH Networks are highly flexible, expandable and future proof – But only by proper planning. This is why Fibcom’s Network Planning is essential. It provides customers with long term solutions for national, regional, metro and even access networks. Fibcom provides a complete fibre optic network solution, from concept to commissioning. This involves studying traffic patterns, designing the network accordingly, selecting and designing the right products, integration with third party equipment, installation, commissioning and post commissioning support.
FIBCOM offers the following services :
- Network Conceptualization
- Network Designing
- Access & Backbone Solutions
- Optimization of Network Resources back to top
Project Management
- FIBCOM's has an experienced project management team. The team determines the scope of work to set the right targets and work plan. The team closely follows project activities to ensure timely completion of project addressing all customer requirements. Fibcom has already managed a large number of turnkey projects in india.back to top
Installation and Commissioning
- Installation services address your initial startup needs and help ensure that you get optimal performance from the product within your network. The customer receives the following services for Fibcom hardware, software. The following services are included in the installation service.
- Product unpack and inspection of the inventory of network equipment to be installed.
- Assembly of products including verification of firmware configuration and parameters, as the case may be.
- Configuration management including loading system operational software on supported platforms, entering configuration and testing of configuration and connectivity.
- Design : Detailed logical system design for reference by the implementation Engineers.
- Product integration with existing n/w , if any.
- Acceptance testing of hardware components and basic interconnection / connectivity.
- Documentation : The test result including system documentation are shared with the client and client personnel are trained to run the network effectively. back to top
Training and Knowledge Transfer
- Fibcom is equipped with state of art training center to impart product training to our customers. We provide holistic approach to the product/ network training needs of customers. Leveraging on our experience and expertise in networking, we offer world class training services encompassing a complete range of SDH / DWDM standards and customized training programs. back to top
Warranty Maintenance
- FIBCOMs' Support Services provides customers with a wide range of solutions and options for technical assistance, system maintenance, system performance improvement and skills enhancement. The solutions are designed to keep customer networks running smoothly and efficiently. back to top
24X7 T1 Support
- Ensures a timely response to customer’s questions regarding the day-to-day operations of FIBCOM's products to maximise the customer’s network utilisation.
- Remote Technical support includes online telephonic support to customers to provide solution to field problems diagnosis and management. Customers can also avail remote software configuration/upgrade facility for monitoring software. back to top
Module Repair Facility
- Fibcom is equipped with an ultra modern in-house facility for module repairing with qualified and skilled engineers. Field modules for repair are analyzed by creating field simulation to verify the fault. The repaired modules are subjected to further verification using rigorous tests to ensure quality repairs.
MRF also includes:
- Root cause analysis and in-depth correlation to pinpoint the source of the problem.
- Trend analysis to track areas of potential concern.
- Recommendation for preventive action.
Customers are requested to send a filled in Material Return Authorization form giving details of service required. The form is provided with the equipment manual supplied or can be picked from Fibcom’s Web-site. back to top
On Site Maintenance
-Fibcom field service engineers are trained and equipped to handle SDH and DWDM network. With service offerings focusing on proactive solutions our goal is to increase the reliability and availability of network infrastructure. Engineering trouble-shooting services are provided with advance notice scheduling. Post-installation trouble shooting/fault isolation with purpose of network restoration and/or performance improvement. Field service skills provided includes field upgrades, moves/adds/changes, service provisioning and configuration optimization. back to top
Annual Maintenance Service
-Customers using Fibcom equipment for which the warranty has expired, may opt for AMC with Fibcom. All or part of the above services can be offered to customers according to requirement. back to top |
